Privacy Policy

Your privacy is important to us and we believe in providing you with full disclosure about the kinds of information we gather and what we do with it. We also want to give you a choice about the use of your personal information.

Personally Identifiable Information

This is information you may have provided to us specifically about who you are:

• name, company name, mailing address, email address, phone number, etc.
• demographic information (such as age and gender)
• your interests and preferences

We may use the information in these ways:

We use your name and address (postal and/or email) to deliver the product, information or service you requested and to follow up with you about the transaction (i.e., invoice, etc.). We may also send you further information about the product or service you originally inquired about or signed up for, its offers or other products produced under its name. We use the information you provide us about others to enable us to send them your service(s) or product(s).

Your personal information will not be made available to other organizations unless you OPT-IN.

Non-identifiable Information

This is information obtained while you visit our website that cannot personally identify you, such as:

• System Information. The type of operating system you are using (eg. Windows, Mac OS, Linux), the domain name of your Internet Service Provider (ISP) (eg. AOL) and the type of browser you are using (eg. Chrome, Internet Explorer). Browser information (i.e., the URL of the web page you were just on, the IP address of the computer you are using and your domain type) is automatically recorded as part of transmitting information over the Internet. We may use it to help us display information in the best format for you.
• A cookie is a small text file we place in your browser’s files that cannot be read by anyone else. Cookies allow our server to recognize you when you return to our site so you don’t have to re-register and so we can retain any preferences you may have given us. If you do not wish to receive cookies, most browsers allow you to be alerted when a cookie is sent to your computer, so you can decide whether or not to accept it.
• Statistical Reports. We may develop summary reports to help us better understand our audience and provide web content and advertisements that are more likely to be of interest to you. For example, we may report total number of visitors to our site in general or to specific pages, average length of visit, etc. No identifying data about individuals is reported.
• “Clickstream” Data. During your visit to our site, we may record choices you have made and use this to provide more customized content or advertising. The data does not identify you and is not retained after your visit. This is sometimes called “clickstream” data. If we do market research studies or polls in any area that will only be reported in aggregate, this will be indicated.
• During your visit of the site, your interaction with web pages is being captured anonymously by Google Analytics and Awstats used to track the number of users and average time spent on each page.
• Embedded Content from Other Websites. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracing your interaction if you have an account and are logged in to that website.

You Have Control of Your Personal Information

You always have the option to instruct us not to use your name, address, e-mail address, etc. beyond providing you with the product, information or service you requested. See “Contact Us”.

Email communications will always include an “Unsubscribe” option.

Security

We make every reasonable effort under our control to protect against the loss, misuse and alteration of personal information. Personal information entered into forms on the website is stored on our web server and is protected by maintaining the website and keeping the server current with the latest updates.Our security policies are periodically reviewed and enhanced as needed.

Only authorized individuals and suppliers have access to customer information. Where information is sent to a third party for processing, our contracts with them ensure that all customer information is kept secure. We keep your information for the time we are providing you with a product or service, and for a reasonable time thereafter in the event that you wish to resume service.

In case of a data breach, the web server is taken offline and the issue is investigated to determine what damage has been done. The web server and website(s) are then cleaned and the issue is fixed before going back online.

Contact Us

You may contact Rupertsland Institute regarding privacy matters in any one of the following ways:

Rupertsland Institute
3rd Floor, 12308 – 111th Avenue
Edmonton, AB T5M 2N4
Telephone: 780.423.2237
Fax: 780.482.2834
Email

Office of the Privacy Commissioner of Canada

The Office of the Privacy Commissioner of Canada oversees our personal information handling practices. If any privacy concerns are not addressed to your satisfaction you may contact the Office of the Privacy Commissioner of Canada for further guidance:

By Phone: 1-800-282-1376 or 613-995-8210
By Fax: 613-947-6850
By E-mail: info@privcom.gc.ca
Website: www.privcom.gc.ca