Client Resource Assistant
Reports To: Manager; MTE
Term: 12 months
The Client Resource Assistant (CRA) is the first point of contact for visitors and callers to the MTE center. The CRA provides potential clients with information regarding RLI and MTE services, programs, and projects. In addition, the CRA updates and maintains job boards and Labour Market Information in the resource area, assists self-serve clients, and provides administrative and clerical support to the regional office.
To Fit the Role
Key Duties and Responsibilities:
- Greet visitors and answer phones, provide information about RLI/MTE and other relevant services to client in-person and by phone.
- Log all visitors, make referrals to community resources where appropriate, and book and re-schedule appointments for targeted clients as needed. Assist clients to complete the registration form, review for completeness and advise clients of information and documents required.
- Maintain filing system; create files for new clients, file new and old files correctly, archive old client files for safe storage as per MTE procedures. Ensure client confidentiality is maintained and files are secure at all times.
- Assist self-serve clients with e-mail set-up, resume writing, photo copying, faxing, and computer use. Ensure clients conducting career and labour market research are aware of how to access appropriate written and electronic information.
- Assist clients with resume and cover letter development, interview skills, link clients with employer postings where possible and provide other job search advice as appropriate.
- Set up new client files and enter data into the KETO Data System as per MTE procedures.
- Update and maintain Resource Area; research, collect, update, and organize job board and Labour Market Information (LMI) for use by clients, employers, counsellors and RLI staff and ensure the area is kept neat and tidy. LMI includes information on career and educational planning, job search and statistics and information related to employment and occupational trends.
- Gather information on community agencies and contacts for clients who require services that RLI cannot provide. For example, low-income housing, childcare, and food bank resources, etc.
- Liaison with and deliver information to community agencies, schools and employers regarding RLI’s Programs/Services/Projects and attend community events and meetings as required by the Manager – MTE (or designate).
- Compile reports on a monthly or quarterly basis as directed; tally log-in sheets, report on labour market information, marketing activities, etc.
- Maintain client computers and other resource area equipment. Track on-line software & virus updates, and clean up data on computers as required.
- Document and distribute staff meeting minutes.
- Maintain office supplies inventory, oversee mail and courier distribution; perform other general office and administrative duties as required.
- Travel as required
- Other duties as required.
Decision Making (Authorities):
What is the nature and type of decisions made in this position have?
- Determining which clients to refer out to community agencies and which to refer for MTE assisted services.
- Determining an appropriate resume & cover letter style for client.
- Determining suitable referrals to employer postings.
- Selecting appropriate Labour Market Information materials and organizing them for optimum use.
Edmonton - 3rd Floor, 12308 - 111th Avenue
Knowledge, Skills, and Qualifications:
What specific knowledge, skills and qualifications are required to carry out the job duties and responsibilities?
- Human Services, Career Development/Practitioner or Office Administration certificate or diploma or equivalent experience.
- Knowledge of the challenges, barriers, social and economic factors facing Aboriginal, particularly Métis, clients.
- Understanding of FOIP and other applicable privacy legislation.
- Knowledgeable regarding education programs/institutions, current labour market trends, occupational requirements and external services and/or funding available to clients.
- Proficiency in Microsoft software applications – Word, Excel, Outlook; basic data entry and knowledge of computer maintenance.
- Working knowledge of local community agencies, including their mandate and contact information.
- Knowledge of resume writing and job search techniques.
- Excellent interpersonal, customer service and organizational skills.
- Demonstrates a genuine interest and respect for people from all walks of life.
Complexities (the variety of work performed and the difficulty of the work) :
This factor deals with the complexity of the duties and responsibilities performed, and the problem-solving required by the position. What is the nature of the problems, issues and situations encountered in the role? Do these occur on a regular basis or infrequently? Are there policies, procedures and guidelines available?
- Work with clients who may have disabilities, language, cultural, or other special needs that may affect their employment status and prospects.
- Work with a wide range of client personalities, barriers and needs.
- Ability to communicate and work with multiple clients and staff.
- Ability to inform clients and co-workers of constantly changing information in a number of different labour market areas.
- Ability to pull relevant material from client’s background and assist them in developing a professional resume/cover letter.
- Ability to prioritize needs of clients, while ensuring on-going administrative tasks are completed properly and in a timely manner.
What communication skills are important in the position? Written? Verbal? Listening? What is the level of communication skills required in the position? For example – Providing basic, straightforward information or explaining more complex information or negotiating. Who are internal and external contacts that information is provided to – and for what purpose?
- Ability to deal effectively with multiple clients with differing needs.
- Ability to work with difficult clients.
- Ability to communicate effectively in both verbal and written format.
July 27, 2021
To apply, please send your resume and cover letter to firstname.lastname@example.org by 4:30 p.m. July 27, 2021, quoting –Client Resource Assistant in your email subject line.
Rupertsland Institute thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.