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Employment Counsellor

Posted: July 20, 2021

The Role

Class: B-1
Division: Métis Training to Employment
Reports To: Regional Manager – MTE
Term: Full Time

The Employment Counsellor assists Métis clients to achieve long-term sustainable employment by conducting employment assessments and case managing interventions. This may include assisting with job search, career decision making, skill enhancement and employment maintenance strategies to identify and overcome potential barriers to employment. The EC advises on eligibility criteria for MTE and other applicable programs, maintains accurate and up-to-date records and client files, and liaises with clients, employers and other community organizations to promote RLI programs and services.

To Fit the Role

Key Duties and Responsibilities:

  • Establish rapport with clients to conduct an employability assessment to determine strengths, needs, barriers, employment issues and goals. Review programs and range of RLI services and assistance available, including access to the Disability program where applicable.
  • Describe the eligibility criteria for the options suitable for the client’s employment goal and assess the client’s eligibility. Outline applicable funding options including RLI funding, student finance, relevant bursaries and scholarships, and EI Counsel to Leave Assist the client with funding applications.
  • Review labour market information and assist clients to conduct occupational research that identifies and clarifies a suitable career goal. Work with clients to develop an individual action plan leading to employment.
  • Provide regular and consistent support to clients as they complete an intervention(s). Liaise with institutions, social workers and MTE staff. Set BF’s in the Client Data Base to maintain monthly (or more) contact with client and institutions regarding attendance and overall progress. Promptly assist clients to resolve any issues that arise i.e. delays in income support, illness, injury, difficulty with course content, etc.
  • Enter all data in the Client Database following the steps required in KETO Manual, including employability assessment, and identified needs in job search and maintenance, skill enhancement, career decision making, the client’s short and long-term career goals, barriers, and steps in the action plan.
  • Document all client information, employment outcomes, interventions, comments, and other pertinent information into data system. Ensure hard copies of all files contain accurate and up-to-date information, with all file activity documented on file summary notes.
  • Case management and supporting clients as they complete intervention.
  • Coach clients on job search and interview skills. Research on occupations and requirements, and assist clients in making informed choices with employment/education plan.
  • Provide assistance in finding employment to the clients who have completed an intervention. View at-risk reports and advise clients of reporting employment outcome within the 24 weeks following anintervention end date.
  • Query data, and prepare reports and statistics as required. Advise the manager of trends, client needs and potential training projects required in the region. Actively participate in the annual regional planning process.
  • Liaise and deliver information to Métis organizations, community agencies and employers regarding RLI’s programs and services. Attend meetings in the Aboriginal community, educational institution meetings, and career and information fairsand events.
  • Actively market RLI projects and services, and present information to various stakeholders as required.
  • Provide services through the Mobile MES to other communities in the region.
  • Travel as required.
  • Other duties as required.

Decision Making (Authorities):
What is the nature and type of decisions made in this position have?

  • Determine whether client meets program eligibility criteria.
  • Determine appropriate client needs based on the employability assessment.
  • Determine whether client needs further research and validation of their career decision.
  • Refer clients directly to appropriate resources and external agencies.
  • Research appropriate client focused labour market information and provide relevant information to the client.

Location

Edmonton - 3rd Floor, 12308 - 111th Avenue

Knowledge, Skills, and Qualifications:
What specific knowledge, skills and qualifications are required to carry out the job duties and responsibilities?

  • Certificate, Diploma or Degree in Career Development, Humanities, Social Services or related field and/or minimum of 3 to 5 years working with clients in a counselling role.
  • Knowledge of challenges, barriers, social and economic factors facing Aboriginal individuals, particularly, Métis.
  • Knowledge of Labour Market trends, and supply and demand.
  • Understanding of FOIP, PIPA, and other applicable privacy legislation.
  • Ability to multi-task, work with minimal supervision, good time and change management skills, and ability to deal effectively with stress.
  • Knowledge of education programs/institutions and occupational requirements.
  • Ability to apply effective counselling techniques.
  • Good problem solving and conflict resolution skills.
  • Demonstrate genuine interest and respect for people from all walks of life.
  • Proficient in Microsoft Office software including Word, Excel, Outlook, and Explorer.

Complexities (the variety of work performed and the difficulty of the work) :
This factor deals with the complexity of the duties and responsibilities performed, and the problem-solving required by the position. What is the nature of the problems, issues and situations encountered in the role? Do these occur on a regular basis or infrequently? Are there policies, procedures and guidelines available?

  • Work with clients who may have disabilities, language and cultural differences, or other special needs that may affect their employment status and prospects.
  • Work with a wide range of personalities, barriers and needs. Assist clients to overcome barriers and become employment/education ready.
  • Advocate on behalf of the client with external agencies.
  • Finding appropriate community resources to assist clients with barriers to employment.

Communication Skills:
What communication skills are important in the position? Written? Verbal? Listening? What is the level of communication skills required in the position? For example – Providing basic, straightforward information or explaining more complex information or negotiating. Who are internal and external contacts that information is provided to – and for what purpose?

  • Excellent listening, verbal and written skills to effectively document and provide information to clients, staff and external agencies.
  • Excellent interpersonal skills to provide a safe and comfortable atmosphere, assess non- verbal cues, build rapport, and open the lines of communication. Work effectively with clients, staff, educators, instructors, educational institutions, proponents, agencies, EI, and SFI.
  • Ability to assess non-verbal body language.
  • Ability to de-escalate emotional situations.
  • Ability to approach employers and other professionals in information gathering, networking and information sharing capacities.

Application Deadline

July 30, 2021

Application Procedure

To apply, please send your resume to employment@rupertsland.org no later than Friday, July 30th, 2021 quoting job Employment Counsellor.

Rupertsland Institute thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.